Privacy Policy
Last Updated: May 2026
Our Commitment
At VR Online (managed by VR Online), we value the trust you place in us. This policy explains how we handle your information when you visit our hub in Radhapuram or use our digital contact points. We are committed to ensuring your digital safety as you grow with us.
1. Information We Collect
To provide instant recharge and utility bill payment services, we only collect the minimum necessary information:
- Service Identifiers: Consumer IDs, Mobile Numbers, or Account Numbers for bill fulfillment.
- Contact Details: Your name and WhatsApp number if you reach out to us for support.
- Transaction Records: We maintain a record of successful/failed payments to assist with refund queries.
2. How We Use Your Data
Your data is strictly used for service delivery. We do not sell your personal information to third-party marketing agencies.
Recharge Fulfillment
To process payments via our BBPS partners and service providers.
Customer Support
To resolve transaction issues and provide status updates on WhatsApp.
Data Security
We do not store sensitive payment passwords or PINs. All transactions are processed through authorized Bharat Bill Payment System (BBPS) channels which use industry-standard encryption.
3. Third-Party Services
Our services rely on telecommunication operators and utility boards. These entities have their own privacy policies governing the data you provide to them through our interface.
Questions?
If you have concerns about your data or a specific transaction, please visit us or contact our data coordinator.